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FAQ & Terms and Conditions: Technomobiles

 


Who are we?

We are a Mobile Phone, Consumer Electronics and Mobile Phone Accessories online store. We have over 8 years experience in the mobile phone industry with over 4 years trading online.

We strive to offer the best prices, together with good service to provide a smooth Internet ordering experience, we have great understanding with what the consumer actually wants so we cater for their needs giving those great brands, very competitive prices and fast delivery.

How can I contact you?

Our Helpline number is: 0208 0990 712
Our Fax number is: 0203 3931 705

The best method to contact us is using the contact us page. We aim to reply to all queries within 24 hours - excluding weekends & bank holidays

Existing customers awaiting orders are given priority. Please login in and contact us via the customer control panel which can be found at https://www.technomobiles.co.uk/customer/account/login/

Are you VAT and Company Registered?

We are a UK based VAT registered company.

Our VAT number is: GB 903978007

Company Registration number for Misha trading Limited is 05958507

Telephone opening hours

Helpline Telephone: 0208 0990 712

We are open for calls between the following times:

Mon : 10.00am - 6.00pm
Tues: 10.00am - 6.00pm
Weds:10.00am - 6.00pm
Thurs:10.00am - 6.00pm
Fri :  10.00am -  6.00pm
Sat: Closed
Sun: Closed

If we are on all on the phone, helping other customers, please leave a message on our answer machine. Remember to leave your name, number & order number if you have one. We will call you back as soon as possible.

Please note that you can order online 24 hours a day, 7 days a week. Also, you can advise us of a return or request support anytime via https://www.technomobiles.co.uk/customer/account/login/

 

You can send a ticket via the customer control panel. Please allow 48 working hours for a reply. If your query is urgent, it is advisable to call us.

How do I know my transaction is secure?

All order processing takes place over a secure server. We have integrated amazon checkout as they are the most secure and safest way to order online. We want our customers to feel secure when placing their order.

All payments/card processing systems and procedures are to industry guidelines and standards.

We do not save payment details in the customer control panel, you will need to re-enter payment details each time you order. This will be automatically linked to your amazon account if you use this method of payment.

How are my details treated?

We do not sell or pass on any information about our customers. All details are kept encrypted and secure.

We are registered with the UK Information Commissioner and our procedures comply fully with the Data Protection Act.

Rest assured that by ordering with us, your email address will be safe from email spammers/marketing companies. We do not even transfer customer information between our other businesses for marketing purposes.

How do you deal with Fraud?

We take fraud very seriously. We have invested a considerable amount in the latest fraud detection and prevention software. All orders are automatically searched against the electoral register, and even company staff lists where applicable. Our fraud detection means that our security checking is highly sensitive. In some cases, it will not authorize payments if there is any discrepancy with the details provided by the customer & the information that is held against a credit or debit card. We will not process any orders that do not fully pass all checks made against it. Possible fraudulent orders are checked against a known risk list maintained by Safe Site.

We reserve the right to cancel/refuse the sale of any goods without prior warning or reason.

Orders that are fraudulent are passed to the relevant authorities. Where we feel it's appropriate, we will pursue fraud cases privately.

We request that a landline number is provided and in some cases, we will call you on the landline number provided. If a landline telephone number cannot be provided, we may cancel the order.

Mobile Phone / Accessory Returns Policy

All of our phones/gadgets and consumer electronics are brand new and comes with a standard 12 months warranty (unless stated Grade A, which means that the handset is refurbished).
Prepay phones are all locked to the network which they are purchased on. If a phone is then unlocked or attempted to be unlocked by the consumer by any means, this will invalidate the warranty.

All our phones are shipped with a UK 240v mains plug.

1.* We offer a 14 day return policy for pay as you go phones and accessories and 7 day return for Smart Phones worth over £150 from the date of delivery.
2. We do not accept returns outside the 14 days for prepay or Sim free handsets and 7 days for Smart Phones from date of delivery, even if we have tried to deliver the goods and you have not received them, unless returning for a warranty repair which is within 28 days of purchase.
3. Please visit your local service centre (repair centre) or respective websites for warranty repairs for branded products i.e Nokia, Samsung, Sony Ericsson, LG, Motorola, Sagem etc, or alternatively the goods can be returned back to Technomobiles for a fault repair (This can take up to 5 weeks – maximum time)
4. If returning within the 14/7 day policy, you are responsible for returning the items in a brand new and unused condition. The item must be in an "As new condition", must be complete with all components and packaging & screen protected - intact must also be included.

Please contact us if the item is faulty on 0208 0990 712 or email to info@technomobiles.co.uk..

Returned products not faulty or incorrectly sent will not have the cost of return carriage refunded.

Technomobiles Returns Instructions

Please return the item to:

Misha Trading Limited 
Unit 614E

Green Lane
Ilford

Essex
IG3 9SQ

Please also include your order number and clearly write on it 'please refund or replacement' and the reason for returning.

All returned items are sent at your own risk. It is advisable to send with a trackable service and if necessary insurance for loss or damage in transit. Technomobiles cannot be held responsible for returned items being lost in the post.

Goods are refunded within 30 days.

How long does it take for you to refund my card?

Please note: Refunds. Goods are refunded within 30 days of cancellation

You will receive a refund confirmation email when this has been done.

I would like to cancel my order

If you have placed your order and wish to cancel, please let us know by sending us a message from the customer control panel or the quickest way is to telephone our office on 0208 0990 712. Please leave a message with your name, contact number & order number & that you wish to cancel your order.

Please note that there is a status lag between the processing and dispatched status therefore we might not be able to stop a parcel going out even if you let us know you wish to cancel an order which status is not marked as dispatched.

If the order has been dispatched, you will have to return it to the following address together with your dispatch note  ' please cancel'.

Misha Trading Limited

Unit 614E

Green Lane

Ilford

Essex

IG3 9SQ 

If the order has not been dispatched, we will be able to stop it from going out and cancel your order. We will process your refund automatically.

Monies are refunded back to the purchasing credit or debit card.

Phone Return Policy

ANY ERRORS, MISSING ITEMS OR PROBLEMS WITH YOUR ORDER YOU MUST INFORM US WITHIN 3 DAYS OF RECEIPT OF THE DELIVERY.

1. * We offer a 7 day returns policy on Smart  phones & Cameras  only, and 14 days on prepay handsets ,accessories and other consumer electronics.
2. Refunds will be in full if goods are cancelled within 14 days or 7 days for Smart phones.
3. Please ensure that all returns are securely wrapped and packaged.
4. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
5. We cannot be held responsible for any units that have been damaged in transit.
6. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense. 
7. Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.
8. Goods outside the 14 day period for prepay handsets and 7 days for Smart Phones and Cameras are covered by a full 12 months manufacturer’s warranty, all goods returned after the 14/7 day period will be sent for repair under the terms of the warranty. This may take up to 5 weeks (Maximum time scale). .
9. Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 9 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
10. Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded.

Our returns address: 
Misha trading Limited
Unit 614E
Green Lane
Ilford
Essex
IG3 9SQ

Manufacturer’s Warranty

1. Outside of the 7 days for Smart Phones and Cameras and 14 days return period for prepay handsets all returned phones will only be accepted for repair where faulty and a full detailed list of the fault with the handset enclosed. Cancellation of orders is not possible outside the first 7 days for Smart Phones and Cameras and 14 days for prepay handsets and consumer electronics from the date of receipt.
2. Please note that faulty phones outside the 7/14 day policy may be returned to Manufacturers directly for a repair, see links below, Please note when returning to a manufacturer proof of purchase will be required.3. Please see the manufacturer’s website for more information.


Nokia: www.nokia.co.uk/A4222229 (Freepost service exists)
Samsung: www.samsungmobile.com 0870 7267 864
Motorola: www.motorola.com/uk 0870 9010 555
Sony Ericsson: www.sonymobile.com/global-en/ 08705 237 237

*Intention to return goods MUST be communicated to Technomobiles via our email system. Intention to return must be communicated within the first 7 days of receipt of the goods. Return postage will not be refunded unless goods received were incorrect, or goods were faulty. Goods returned under this 7 day policy must be returned in full i.e. packaging, accessories, handset, literature, Sim Card, free gift (if applicable). Any sim card supplied must be returned with the full value credit still on it (Unless no credit was supplied with your sim card) It is the customer’s duty to take reasonable care of products while in their possession when returning under the 7 day policy. Goods returned and NOT received back by Technomobiles cannot be refunded, we therefore recommend returning goods with a signed for service. Return postage will not be refunded under the 14 day policy, unless goods being returned under the 14 day policy are faulty or incorrectly sent. For purposes of the above information 7/14 will be taken to mean 7 day return for pay monthly handsets and 14 will be taken to mean 14 day return for pre pay handsets.

Phone Return Conditions

All returns should be as new condition with screen and keypad protective film intact (where applicable).

The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone.

All photos, contacts and any other personal information be deleted off phones before returning them for refund/exchange.

Your return will be rendered void and we will be unable to cancel your order if:

Changes to manufacturers settings have been made 
Deleting pre-installed manufacturers content such as games 
Evidence of the phone being opened or attempts to tamper with fixing screws/clips.

We do not pay for return carriage costs.

Faulty Phone

All our phones are covered by a 12 month manufacturer's warranty. 
Nokia 
0870 0555777 
Nokia.co.uk 
http://www.nokia.com/gb-en/support/contact/ 

Samsung 
01932 454358 
Samsungmobile.co.uk 

LG 
01480 482896 
lge.co.uk

Sony
08705 237 237 
sonymobile.com

Motorola 
0870 9010 555 
hellomoto.co.uk

Blackberry 
http://uk.blackberry.com/contact/ 

HTC 
08458900079 (Mon-Fri 8.00-18.00, Sat 9.00-12.00) 
or HTC Global Warranty 01279206906

 

FAULTY HANDSET RETURNING FOR REPAIR



Package your phone securely and send it to: Technomobiles , Unit 614E Green Lane Ilford Essex IG3 9SQ



All phones deemed to be user damage by the service centre will be subject to a 10.00 charge plus 5.95 return postage if required.



Please note: Customers should make back-up copies of all important content and data stored on their handset. For security reasons any sim cards or memory cards received will be destroyed upon receipt.

 

What credit/debit cards do you accept?

We accept all major credit and debits cards including Mastercard, Visa, Visa Debit (Delta), Switch & Maestro and Visa Electron

We currently accept payments via amazon checkout. This is most secure and safe way of making an online transactions.

We currently do not accept American Express Cards.

PLEASE NOTE: If the address is unconfirmed your order will be held for 3 working days for protection against fraud.

How do I pay by cheque/ postal order?

To order by cheque for prepay/sim free handsets accessories and other consumer electronics, please add the items to cart and print the cart page and post with payment to:

Made payable to Misha Trading Limited.

Misha Trading Limited ,Unit 614E Green Lane Ilford, Essex IG3 9SQ

Please remember to include your full name and address.

How do I pay by bank transfer?

We currently do not accept bank transfer payments for customers.

Making A Contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will then process your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, or the goods are not in adequate quality to sell, we will advise you of this.

How long does it take for my product to arrive?

If the item is in stock and ordered before 3.30pm (Mon-Fri), we aim to dispatch the same day. If not then it will be dispatched the following day. Delivery should take up to 5 working days with Royal Mail. Expedited Delivery should take 24 working hours from date of dispatch. We use Royal Mail 48 hours Tracked, 24 hours Tracked and Guaranteed next day special delivery services for these deliveries. Please note that certain addresses may take longer due to accessibility. If you have any queries then please call our Customer Services Team on 0208 0990 712.

If the item is not in stock, we will contact you with an Expected Time of Arrival. You can then decide whether you wish to continue or cancel the order

Delivery guidelines for items in stock:

UK: Delivery within 5 working days. Can be longer at times.

Please see Royal Mail's website for their policies for lost in post. http://www.royalmail.com/portal/rm/content2?catId=69800733&mediaId=80300735

PLEASE NOTE: If the address is unconfirmed we may not be able to proceed with your order. In this case, we will cancel your order. You will need to confirm your address in your Amazon account, prior to placing another order.

How much does delivery cost?

Technomobiles offers very competitive delivery rates on all the products.

We use Royal mail for all deliveries.

Please note we only deliver PAYG handsets to UK addresses, however all other products can be delivered within Europe providing European Delivery is selected at the point of checkout.

How can I track my goods?

Where applicable, a tracking number is provided in the customer control panel - however we cannot always provide tracking numbers.

Has my order been dispatched?

The moment an order is printed, the status changes to processing. Once prepared and ready for dispatch, the status is updated to dispatched and a confirmation email is sent.

What is the latest time I can order for same day dispatch?

To ensure swift dispatch, please place your order online by 3pm Monday - Friday.

Orders placed on Friday after 3pm or Saturday and Sunday orders will be processed on the next working day, which would be a Monday. Please note that we do not work on Bank Holidays, orders placed on these days will be processed on next working day.

If you require your order to be dispatched on the same day that you placed it, it is advisable to call us to ensure that the item is in stock & that there will be no problems with your order leaving us that day. Our number is 0208 0990 712 Monday to Friday 10.00 to 18.00. If we are on the phone, please leave a message on our answer phone with your name & number & that you require your dispatch to be urgent. We will call you back to confirm if this is possible, depending on the time of day which you call.

The average order takes just under a minute to complete online. There is no need to register. Just add the product to your basket and away you go.(Provided you already registered with amazon).

Did you know?
- Existing customers can place orders online in usually less than 40 secs.
- New customers can place an order under 60 secs.

Its been more than 15 days delay, are my goods lost?

Should your item still have not turned up after 15 working days of your dispatch notification, then please contact us immediately or drop an email with your order I.D & contact us immediately or drop an email with your order I.D.

This form needs to be completed in full and returned by either, fax, email or mail within 10 days. Once the form is received back, your refund or replacement item can be sent out.

Has my order been dispatched?

You can check the order status on https://www.technomobiles.co.uk/customer/account/login/  or log in to your account. Please take into account that:- an order placed on Friday evening would not be processed until Monday, Royal Mail do not deliver on weekends in some areas.

Can I have a different delivery address?

If you wish to have pre pay or sim free handsets or accessory order to be delivered to a different address, this process can only be done at the time of placing your order. It is not possible to amend the address after you have successfully placed your order. If you are paying with your credit or debit card, when you are at the checkout & have filled in your name & address where your card is registered to, there is the option to have an alternative delivery address by ticking the check box. This will then direct you to another page where the alternative address can be inputted. (Provided amazon allows you to change the delivery address as a different address than your billing address), you need to manually insert this address in your amazon account & then select it when prompted. The same applies if you select an old address. We cannot amend the address for you. If your order has yet to be dispatched, we may be able to cancel it for you if dispatch has not been done in the warehouse. The order would then be cancelled & refunded back to you. It is in your security interests to ensure that the address details are up to date in your amazon account at all times as they are linked with your financial data.

If you are purchasing a Smart Phone or Camera worth over £150, it is not possible to deliver to any other address other than where your card is registered to.
Please note that additional security checks might delay your order.

Delivery outside the UK / No VAT

We normally deliver within the UK with standard rate of VAT on any purchases. However, destination which are outside the European Union are TAX (VAT) exempt. TAX (VAT) will be removed in the checkout process.

European Union (EU) business to business customers are entitled to a TAX (VAT) Free purchase if your TAX number is supplied.  

 

Why do I need an account?

The customer account system helps you keep track of all your orders and makes it easier for you to leave reviews, ask for support or track your order.

We do not sell on any information, however we may share you information with some groups of companies for marketing research reasons, neither do we store your card details due to Security reasons.

How do I change my address?

Please log into the customer account detail via https://www.technomobiles.co.uk/customer/account/login/ and click Edit Details.

Please note that if you wish to edit the address for a recently placed and not dispatched order, please contact us on 0208 0990 712. For security reasons, the edit details page will not update new order address details.

How will my information be used?

When you place an order with Technomobiles you agree for us to collect information about you for us to be able to process your order, the information we need will depend on what you have ordered. The Technomobiles will hold all relevant information regarding your order on file. We might have to share your information with other 3rd party companies such as credit reference agencies and fraud prevention agencies to enable us to process your order. We do not sell your personal information to any other agencies, we may pass on your customer information within the some other group of companies for marketing purposes and contact you by either a phone call, email or text. Please note that we have the ability to retain any data that you provide on this website, even if you do not complete your transaction by clicking submit button. Such data and contact details will be used only to contact you to inquire the reason for not completing the order or promote our other products. You agree to the above and information that you have supplied being shared with the above agencies and for your personal information to be held by Technomobiles and its parent company Misha Trading Limited.

How do I delete /cancel my account?

We are unable to delete accounts as records have to be kept for VAT and accounting purposes. However we will make accounts inactive.

You can select 'No' if you do not wish to receive marketing emails from us. If you wish to unsubscribe from our email marketing, please follow the link on the email to unsubscribe.

How do I change my password?

To change your password, please login into https://www.technomobiles.co.uk/customer/account/login/

Under edit details, you can update your password.

If you have forgotten your password, you will need to set up another account as the passwords are not stored or able to be reset.

How do I add items to the cart and order?

Using our cart is really simple. Find the product you are looking to buy and click the (Add to cart) button. Simple!

All you need to do then is click the amazon checkout and enter your details. You may need to create your login if these have not already been set up. It is very easy and safe and secure ordering system.

What if I am unable to use the cart?

You can order by cheque for prepay/sim free handsets and accessories. Our cart should work for everyone, if not, please tell us! Call 0208 0990 712 and report this to us as soon as possible.

Do I need cookies?

Yes. Our cart system will only work on computers that have cookies enabled. Cookies enable your computer to remember the items you have added to the cart. They do not store anything else and we do not use it for tracking etc.

Invoice

You can download your invoice from https://www.technomobiles.co.uk/customer/account/login/ Please note: If you have purchased from us via amazon this facility will not be available for you to download yourself. Please email us with your order number, we can then email you a copy out.

Vouchers and promotional discount T's and C's

From time to time Technomobiles may be running promotional campaigns using Voucher, promotional or discount codes.

  • · Vouchers codes, Discount codes or promotional codes need to be used at the time of ordering. The code is entered on to the checkout page and applied to your order. PLEASE NOTE: Once you have entered your code click the apply button, failure to do so will result in no discount on your order.
  • · Voucher codes cannot be used after an order has been put through.
  • · No cash alternative is given.
  • · Discount price include VAT.
  • · Discount codes should be used before the expiry date.
  • · Only 2 handsets per customer/household in any 6 month period applies in all cases.
  • · Only one voucher/claim per order.
  • · technomobiles.co.uk reserve the right to withdraw any offer at any time without notice.

What's in the box?

All our phones comes with Manual, Mains Charger & Battery.
In addition, all Pre-Pay phones / Pay As You Go come with a registered Pay as you go sim-card ready for instant use. In some cases you will need to top up the Phone if purchased with credit. Instructions of how to do this will be in documentation.

Do I need to purchase the the top-up/voucher?

The top-up is compulsory purchase for some PAYG handsets. This is a prerequisite by the networks. 
The sim card will not be registered. When you receive it, you will need to register the sim card & then follow the instructions on the voucher to apply the top up.

Can I use my own sim card?

Most of our Pre Pay Phones are locked to their respective networks & come with a sim card.
Technically, your existing sim will work with a pre-pay of the same network. ( i.e existing Orange sim in an Orange Pre-Pay)
However we do have a great range of discounted Sim Free  & unlocked Mobiles at www.technomobiles.com

Can I transfer the credit to an existing sim?

The Credit will need to be applied to the new sim card provided with the handset. You will receive a Voucher style instructions in your box. Follow these instructions in order to get the top up applied. Please note: the top up can only be applied to the handset & sim card provided. The Credit is not transferable.

Are your phones unlocked?

Most of our Pre Pay Phones are locked to their respective networks. 
This means an Orange Simcard will not work in a Vodafone . Unless you are purchasing a SIM free or unlocked mobile which will be unlocked and ready to use with any Sim Card except 3 Network which is not compatible with all the Handsets.

Do you supply Trade or drop ship?

Apologies we do not drop ship , we are unable to supply any more than 2  PAYG phones per customer per address in 6 months period (All other products are free from above condition and can be ordered  in any quantity available on the site)We also  supply to trade and we  do wholesale, please contact us for more details.

How do I claim my Free Gifts or Cash Back

Claiming your free gift has been made very easy. Simply send your gift claim certificate with a proof of address (This would be a utility bill dated within the last 3 months) Bills and bank statements must show the same address as the handset was delivered to. Please ensure you take copies of these bills as we will be unable to return them to you. Along with this send your gift claim certificate (Will be in the package that we send out to you with your handset) back signed and dated. All gift claims will be actioned within 7 days. No gift claims will be accepted any later than the 90th day from date of connection. Any claims received after this date will be classed as void.

All Upfront Cash back claims will be paid by cheque and made payable to the customer with 14 days of receiving the returned voucher and a utility bill and the first months mobile phone bill, all details supplied to us when first making your purchase must match the proofs being supplied. This offer is non transferable. All free gifts are offered subject to availability at the time of the claim. In the event of a gift being unavailable technomobiles.co.uk reserve the right to substitute for an equivalent or better. (E.g Sony Laptop may be replace by Dell Laptop with same features)

All free gifts are offered with a full 12 months manufacturing warranty and it is the customer’s responsibility to register the warranty with the manufacturer.

Please note that FREE gift images are for illustration only and colour may vary on actual product received (E.g Xbox 360 either black or White)

All claims are subject to the above terms and conditions. Any claims that do not conform the above T & Cs will be considered void.

 

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Technomobiles is a trading name of   Misha Trading Limited , registered in England ,United Kingdom.

Copyright © Technomobiles / Company No: 05958507. / VAT Registered: 903978007